Broadband MAX Allowance
Internet Access FAQ

Who is Broadband MAX Allowance suitable for?

Broadband "MAX" Allowance is tailored for people who use the internet regularly and want the fastest connection possible. We provide internet access at the fastest speed available and you choose the amount of data transfer you require.

What speed will my Broadband MAX Allowance service be supplied at?

Currently we can supply ADSL Broadband over your analogue BT Telephone line at upto 2Mbps download / 256kbps upload. (Subject to distance from the telephone exchange and line condition.)

Are there any restrictions on the amount of data I download?

You can choose the amount of data transfer you require when you subscribe to the MAX Allowance service. If you should use more than the subscribed amount we will charge the difference between the amount subscribed to and the amount used on your next subscription. Overuse will also incur an administration charge of £5.00 + VAT

What do I receive as part of my package?

One Fixed IP address - all of our internet access packages come with one fixed IP address as standard.

Control Panel - giving you the ability to create additional email addresses and access your webspace.

20Mb Web Space - for you to do with as you please, including re-direct to another host

Catch All Email Address - default email address which captures all email sent to your account.

10 Email Addresses - using your password protected control panel you can create upto 10 individual email addresses.

How are Peak & Off Peak defined?

Peak is defined as Monday to Friday 8AM to 10 PM.
Off Peak is defined as Monday to Thursday 10PM to 8AM and Friday 10PM to Monday 8AM

What is the contention ratio?

The contention ratio's for the Home & Office packages are 50:1 & 20:1 respectively.

How long is the contract term?

Where the activation fee has been paid the minimum contract is 1 month. Where the activation fee has not been paid (i.e. you have migrated from a previous broadband supplier) the minimum term is 6 months. There is a 1 month notice period to cancel in both cases.

Do you have any similar services?

For the Home - Broadband MAX Pay As You Go - Home
For The Office - Broadband MAX Pay As You Go - Office