Broadband Migration FAQ

What is a "Broadband Migration?

Migration is the term used to move an existing broadband connection from one ISP to another with minimal downtime.

I already have a broadband package - can I change to Friaco?

Yes - providing your existing provider will allow the transfer of your broadband service.

Broadband Migrations

If you want to switch from your current broadband service provider, for whatever reason, then Friaco can arrange this for you.

In-order to migrate from your current broadband service provider to Friaco we will need the following information:

• MAC Number
• Current ISP's Name

MAC Number

Your current broadband service provider support team will be able to give you the MAC number for your broadband service. We need to know this before we can process a migration order.

The format of the MAC is 10 or 12 alphanumeric characters followed by a "/" and then 5 alphanumeric characters.

e.g. FTIP12345678/CB12N.

The MAC has a a validity period of 30 days from the date of request.

Please ensure that your current ISP does not cease the connection.

Current ISP's Name

This is the legal name of your ISP and not it's trading name.

Once you have obtained the information above from your current ISP then you will be able to place your migration order with Friaco.

What happens next?

Once your order has been placed we will email you with an anticipated activation date. This is the date when your ADSL Broadband service will be migrated to Friaco.

The whole process takes 5 to 10 days from placing your migration order to completion.

If you already have your MAC then:

Click Here to Migrate to Friaco for free