Dialup FAQ

What is unmetered dialup?

Unmetered dialup is where an internet dialup user can connect to the internet using an analogue or ISDN BT line and pay a fixed monthly charge with no additional call charges (Subject to AUP). 

Is this available from cable telephone lines?

No you need one of the following products from BT. Standard analogue PSTN line, ISDN 2 or ISDN 30. 

How long does this take to activate?

The unmetered dialup is available to use from the moment you order it. For example if you place an order using this site now you can immediately disconnect your modem and reconnect using the new unmetered account. An exception to this is when you pay by cheque, where the account is activated once we have received your cheque. 

What unmetered products are available?

We offer a number of different packages aimed at both home and business users. Certain packages are restricted to certain times of the day or week, also different contention ratios can apply. Details of the individual packages can be view by selecting them from the menu on the left. 

What are contention ratios?

Contention ratio refers to the number of other unmetered users that a particular user will share a modem at the ISP with. The lower the contention ratio the more likely an uninterrupted service will be experienced. Unlike ADSL contention ratios which refer to bandwidth unmetered contention ratios refer to modems. 

What is the AUP?

Certain products are restricted to an amount of maximum online time per month in addition to our standard acceptable use policy.

How Do I Know How Much Online Time Is Left?

If the unmetered dialup package you choose is subject to a maximun monthly online time you can find out how much time is remaining at anytime via your Control Panel. You will find this information on the full details screen of an active unmetered account. Remaining online time is reset monthly on the same day of the month that the account was made active. No unused time will be carried over to a new month. 

Why Do ISDN Packages Show Two Different Online Time Left?

When you purchase a ISDN package you are actually getting 2 ports to enable connection at 128k. As the radius server will debit seconds for each channel we need to set the actual amount of online time to double that quoted. If you connect at 64k or 56k then you are using only one channel and that is why we give figures for one channel as well. 

How do I order?

You can order through this website. Please note we need to know at this point the telephone number that will be used to access the service. You pay for the first month using a credit/debit card. You can also pay by cheque but this will delay the activation of the account until we receive the cheque. On completion of payment a confirmation screen will give details of username, password and telephone number to dial. 

Can I connect to my account from any BT telephone line?

No, you can only connect from the telephone number you have registered with us. 

Can I change my registered telephone number?

Yes, but you are restricted to 2 changes per calendar month. 

How are the monthly charges paid?

All monthly charges are paid by direct debit. Please ensure that you send us a signed mandate within 7 working days of ordering. (This does not apply if the customer has an existing direct debit for another product e.g. ADSL). 

What Packages Support ISDN?

All of our unmetered dialup accounts support ISDN at 64k. We also support ISDN at 128k on selected packages. Please see the product descriptions for details 

Can I have a fixed IP address?

Yes, this service can be activated at time of order or subsequently upgraded to. A charge of £2 per month to end users or £1 per month is made for this service. 

What is the minimum contract term?

The minimum contract term is one month. 

Can I use your unmetered service for a SMTP feed?

Yes, our unmetered dialup is compatible with SMTP feed. You will need to order or upgrade to a fixed IP address. Additional DNS and mail server configurations are needed and our support team can advise you on the details.