Friaco Data Protection & Privacy Policy

Introduction

The purpose of this policy is to explain how Friaco collects, protects and uses personal data.

Friaco is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.

What Types Of Personal Data Does Friaco Collect?

Friaco needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support, billing postal address, telephone and fax numbers and e-mail addresses.

Friaco also has access to personal data that is generated over the Friaco network including IP and email addresses for incoming and outgoing data and network usage data.

In certain circumstances Friaco may also collect financial information about Friaco customers and end users from third parties to enable Friaco to assess its risks in granting credit terms and contact information about organisations Friaco considers may be interested in Friaco products and services.

How Does Friaco Obtain Personal Data?

Friaco obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form), from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Friaco web site), from third party list brokers, from resellers who pass on personal data to Friaco about end users and directly from the Friaco network.

How Does Friaco Use The Personal Data That It Holds?

Providing and Improving the Friaco Service

Most of Friaco use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Friaco may also use personal data to improve on the level and type of service Friaco offers to its customers. As part of this interest in improving the service provided Friaco may process personal data for the purposes of sales analysis and customer usage statistics.

Direct Marketing

Friaco may from time to time inform its customers, end users and potential customers about Friaco and Friaco affiliate products, services and other information Friaco feels may be of interest to you. Customers and other recipients of information from Friaco may indicate at the time they first place an order with Friaco whether or not they wish to receive such information or at any later time by simply contacting Friaco.

To Whom Does Friaco Disclose Personal Data?

Friaco will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Friaco does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Friaco is under an obligation by law to disclose personal data or where Friaco has contracted with third parties to assist in providing services to Friaco customers such as for delivery, installation and systems support services.

How Does Friaco Protect the Personal Data it Holds?

Friaco takes customer confidentiality and security very seriously. Friaco has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Friaco. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Friaco will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Friaco Acceptable Use Policy.

Customers Rights

European Economic Area legislation gives individuals whose personal data is held by Friaco specific rights to access and rectify personal data held about them. These include the right to:

• obtain from Friaco, for a prescribed fee, confirmation that personal data is held as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients.
  
• request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Friaco regarding promotions or new products and services.
  

Contact Details

If any individual wishes to contact Friaco regarding the personal data held about them or has any other question about Friaco data privacy procedures you can contact us by clicking on the link below.

Contact Us

Policy Updates

As part of Friaco commitment to compliance with data privacy requirements and to reflect changes in Friaco operating procedures Friaco may change the terms of this policy from time to time and will post the revised policy on this website.